Safeguarding children, young people and vulnerable adults

Safeguarding is at the heart of all Khin Family Services activities and interventions. 

Safeguarding is everyone’s responsibility. This policy applies to anyone working for or on behalf of Khin Family Services, including senior managers, board members, paid staff, volunteers, sessional workers, agency staff, students and consultants. All workers will be expected to adopt a child centred approach, considering at all times what is in the best interest of the child.

We will work together with the Local Authority, commissioning groups, police and health care professionals to safeguard and promote the welfare of the children, young people, and families.

Purpose 

• To protect children, young people & vulnerable adults from maltreatment. 
• To prevent impairment of children’s mental and physical health and/or development.
• To ensure children can grow up in an environment consistent with the provision of safe and effective care.
• To enable children to have optimum opportunities to achieve best outcomes in adulthood. To provide staff and volunteers, as well as children and their families, with the overarching principles that guide our approach to children protection and the protection of vulnerable adults. 

This includes the children of adults who use our services. 

We believe that:

• Children, young people and families should never experience abuse of any kind
• We have a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them.

We recognise that:

• The welfare of children is paramount in all the work we do and in all the decisions we take. 
• All children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation, have an equal right to protection from all types of harm or abuse
• Some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues
• Working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare.

We will seek to keep children, young people and families safe by:

• Providing a safe environment in which children, young people and families can thrive.
• Recruiting and selecting staff and volunteers safely. This includes ensuring that all necessary verifications are made.
• Recognising that sharing information in a timely manner, particularly with safeguarding partner agencies and other professionals, is crucial in identifying and tackling all forms of abuse and neglect.
• Using our safeguarding and child protection procedures to share concerns and relevant information with agencies who need to know, and involving children, young people, parents, families and carers appropriately.
• Understanding that fears about sharing information must not be allowed to supersede our duty to safeguard children and young people. The Data Protection Act (DPA) 2018 and GDPR do not prevent, or limit, the sharing of information for the purposes of keeping children safe. 
• Sharing information about safeguarding and good practice with children and families via leaflets, posters, group work and one-to-one discussions
• Valuing, listening to and respecting children, young people and families. 
• Ensuring that all staff are able to recognise physical abuse, emotional abuse, sexual abuse, and neglect as well as safeguarding issues. 
• Appointing designated safeguarding individuals for managing safeguarding concerns regarding children, young people and families.
• Ensuring that all workers are aware of the role of DSL, including how and when to contact them.
• Adopting child protection and safeguarding best practices through our policies, procedures and code of conduct for staff and volunteers
• Developing and implementing an effective online safety policy and related procedures
• Providing effective management for staff and volunteers through supervision, support, training and quality assurance measures so that all staff and volunteers know about and follow our policies, procedures and codes of conduct confidently and competently. Also, so that staff may be adequately prepared to identify and respond to varying levels of need. 
• Recording, storing and using information professionally and securely, in line with data protection legislation and guidance 
• Making sure that children, young people and their families know where to go for help if they have a concern
• Using our procedures to manage any allegations against staff and volunteers appropriately
• Creating and maintaining an anti-bullying environment and ensuring that we have a policy and procedure to help us deal effectively with any bullying that does arise
• Ensuring that we have effective complaints and whistleblowing measures in place
• ensuring that we provide a safe physical environment for our children, young people, staff and volunteers, by applying health and safety measures in accordance with the law and regulatory guidance
• Building a safeguarding culture where staff and volunteers, children, young people and their families, treat each other with respect and are comfortable about sharing concerns.

Legal framework and good practice guidance 

This policy is based on legislations, policies and guidance that seek to protect children in England, including:

• The Children Act 1989 (and 2004 amendment), which gives a broad framework for the care and protection of children and includes provision for Local Authority inquiries, care proceedings, and emergency provisions. 
• The rehabilitation of Offenders Act 1974 which outlines provisions for when people with criminal convictions can work with children. 
• The Education Act 2002.

It also incorporates the recommendations of “Freedom to Speak Up”, commissioned by the Secretary of State and chaired by Sir Roberts Francis QC. 

Khin Family Services will ensure that all employees are made fully aware of Khin Family Services’s expectation that they will come forward, speak up and raise concerns, and also that they know how to do this outside the organisational structure. 

This policy includes the recommendations and good practice defined in ‘working together to safeguard children’ :

• Protecting children from maltreatment
• Preventing impairment of children’s health or development
• Ensuring that children are growing up in circumstances consistent with the provision of safe and effective care
• Taking action to enable all children to have the best outcomes

This policy incorporates safeguarding vulnerable adults as defined in the Care and support statutory guidance issued under the Care Act 2014 including:

• Protecting the rights of adults to live in safety, free from abuse and neglect
• People and organisations working together to prevent and stop both the risks and experience of abuse or neglect
• People and organisations making sure that the adult’s wellbeing is promoted including, where appropriate, taking fully into account their views, wishes, feelings and beliefs in deciding on any action
• Recognising that adults sometimes have complex interpersonal relationships and may be ambivalent, unclear or unrealistic about their personal circumstances and therefore potential risks to their safety or well-being

Supporting documents 

This policy should be read alongside our organisational policies, procedures, guidance and other related documents.

• Role description for the designated safeguarding officer
• Dealing with disclosures and concerns about a child or young person
• Managing allegations against staff and volunteers
• Recording concerns and information sharing
• Child protection records retention and storage
• Code of conduct for staff and volunteers
• Behaviour codes for children and young people
• Photography and sharing images guidance
• Safer recruitment
• Online safety
• Anti-bullying
• Managing complaints
• Whistleblowing
• Health and safety
• Induction, training, supervision and support
• Adult to child supervision ratios

Additional contact details

NSPCC Helpline 0808 800 5000

Ofsted Ofsted National Business Unit, Piccadilly Gate, Store St, Manchester, M1 2WD. 

Phone 0300 123 1231

Children’s Commissioner Children’s Commissioner, Sanctuary Buildings, Great Smith St, London, SW1P 3BT

Phone 0207 783 8330 Website  www.childrenscommissioner.gov.uk/contact-us

Training

New staff members who join the organisation are provided with a thorough induction process and training before beginning work with our children and families. This ensures that they are updated on company policies and procedures, health and safety, first aid, whistleblowing, risk assessment and safeguarding.

This policy work with and aligns with other key safeguarding and organisational policies, procedures and standards. 

We are committed to reviewing our policy and good practice annually.

We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in our Cookies Policy

“Our Site” means this website, khinfamilyservices.com

“UK and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and

“We/Us/Our” means Khin Family Services, whose company information is detailed below in section 2 Information About Us.

2. Information About Us

• Our Site, khinfamilyservices.com, is owned and operated by Us;
• Khin Family Services.
• Our  registered address is 7 Linkfield Lane, Redhill, London, RH1 1JF

3. Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. What Data Do We Collect?

Some data will be collected automatically by Our Site for further details, please see section 12 – Cookies, other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes set out in section 5.  Depending upon your use of Our Site, We may collect some or all of the following data:

• Name;
• Date of birth;
• Gender;
• Business/Company name;
• job title;
• Profession;
• Contact information such as email addresses and telephone numbers;
• Demographic information such as post code, preferences and interests;
• IP address (automatically collected);
• web browser type and version (automatically collected);
• operating system (automatically collected);
• a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected).

5. How Do We Use Your Data?

• All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.
• We use your data to provide the best possible products and services to you. This includes:
  • Personalising and tailoring your experience on Our Site;
  • Supplying Our products and services to you;
  • Personalising and tailoring Our products and services for you;
  • Responding to communications from you;
  • Supplying you with email communications that you have subscribed to. You may unsubscribe or opt-out at any time by clicking the unsubscribe link in our email, or by sending an email to [email protected] with the subject line ‘unsubscribe me’;
  • Market research;
  • Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
• In some cases, the collection of data may be a statutory or contractual requirement, and We will be limited in the products and services We can provide you without your consent for Us to be able to use such data.
• With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message or post with information, news and offers on Our products and/or services.  We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
• Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
  • you have given consent to the processing of your personal data for one or more specific purposes;
  • processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
  • processing is necessary for compliance with a legal obligation to which we are subject;
  • processing is necessary to protect the vital interests of you or of another natural person;
  • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
  • processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

6. How and Where Do We Store Your Data?

• We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it. In any event, We will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it.
• Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store or transfer data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between Us and any third parties We engage and the use of the EU-approved Model Contractual Arrangements.
• Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

• Steps We take to secure and protect your data include:
  • use of unique passwords;
  • properly configured firewalls using latest software;
  •  user access control;
  • regular software updates
  • timely decommissioning and secure wiping of old software and hardware;
  • real-time protection anti-virus, anti-malware and anti-spyware software;
  • encryption of all portable devices and appropriate protection of encryption key;
  • encryption of personal data in transit including SSL and IPsec VPN connections;
  • secure configuration of mobile devices;
  • intrusion detection and prevention systems;
  • regular data backups
• Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

7. Do We Share Your Data?

• We may share your data with other companies in Our group. This includes Our subsidiaries and/or Our holding company and its subsidiaries.
• We may contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.   To obtain a list of third party providers we currently contract with, please email [email protected] with the subject ‘third party providers’.

• We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
• In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

8. What Happens If Our Business Changes Hands?

• We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.
• In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will not, however, be given the choice to have your data deleted or withheld from the new owner or controller.

9. How Can You Control Your Data?

• When you submit information via Our Site, you may be given options to restrict Our use of your data. We aim to give you strong controls on Our use of your data (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details.
• You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

10. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it

• You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
• You may restrict your internet browser’s use of Cookies. For more information, see section 12 Cookies.
• You may withdraw your consent for Us to use your personal data as set out in section in 5 at any time by contacting Us using the details set out in section 15, and We will delete Your data from Our systems. However, you acknowledge this may limit Our ability to provide the best possible products and services to you.

11. How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details at [email protected] , or using the contact details below in section 15.

12. Summary of Your Rights under GDPR

Under the GDPR, you have:

• the right to request access to, deletion of or correction of, your personal data held by Us;
• the right to complain to a supervisory authority;
• be informed of what data processing is taking place;
• the right to restrict processing;
• the right to data portability;
• object to processing of your personal data;
• rights with respect to automated decision-making and profiling (see section 14 below).

To enforce any of the foregoing rights or if you have any other questions about Our Site or this Privacy Policy, please contact Us using the details set out in section 15 below.

13. Automated Decision-Making and Profiling

• 13.1 In the event that We use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on You, You have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from Us.
• 13.2 The right described in section 14.1 does not apply in the following circumstances:
  • The decision is necessary for the entry into, or performance of, a contract between the You and Us;
  • The decision is authorised by law; or
  • You have given your explicit consent.
• 13.3 Where We use your personal data for profiling purposes, the following shall apply:
  • Clear information explaining the profiling will be provided, including its significance and the likely consequences;
  • Appropriate mathematical or statistical procedures will be used;
  • Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
  • All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

14. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at [email protected] . Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 11, above).

15. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

How we use cookies on our website

We use cookies across our website to improve performance and enhance user experience. This policy explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit.

There are many functions that cookies serve. E.g. they help us to remember your username and preferences, analyse how well our website is performing, or allow us to recommend content we believe will be most relevant to you.

Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

What sort of cookies do we use?

We use cookies for different functions:

1. Essential cookies

Some cookies are essential for the operation of our website. For example, some cookies allow us to identify registered users and ensure they can access the secure pages. If a registered user opts to disable these cookies, the user will not be able to access these pages.

2. Performance Cookies

We use other cookies to analyse how our visitors use our websites and to monitor website performance. E.g. we use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.

3. Functionality Cookies

We use functionality cookies to allow us to remember your preferences. E.g. currency or language preference or what you have in your basket or wish list, where available. Also if you want to comment on our blog.

Does anyone else use cookies on our website?

No.

Can a website user block cookies?

Yes, but as we’ve explained above, cookies help you to get the most from our website.

If you do wish to disable our cookies then please see the instructions on our How to manage cookies below.

Please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly

More Information

More detail on how websites use cookies is available at www.allaboutcookies.org

How to manage cookies

Google Chrome

1. Click on the Tools icon on the browser
2. Then select Options
3. Click the Under the Hood tab from the left hand menu
4. In the Privacy section, select the Content settings button
5. To enable cookies: select Allow local data to be set option
6. To disable cookies: select Block all cookies option

Microsoft Internet Explorer 6, 7, 8 and 9

1. Click on Tools at the top of your browser window
2. Select Internet Options
3. In the options window navigate to the Privacy tab
4. To enable cookies: Set the slider to Medium or below
5. To disable cookies: Move the slider to the top to block all cookies

Mozilla Firefox

1. Click on Tools at the browser menu
2. Select Options
3. Select the Privacy panel
4. To enable cookies, check Accept cookies for sites
5. To disable cookies, uncheck Accept cookies for sites

Safari on MAC OSX

1. Click on Safari at the menu bar
2. Select the Preferences option
3. Click on Security
4. To enable cookies: In the Accept cookies section select Only from site you navigate to
5. To disable cookies: In the Accept cookies section select Never

All other browsers

Please select the Help function in the browser or contact the browser provider.

This website is intended for informational purposes only.